Tips before coming in for service

If you are coming in for service or have scheduled an appointment then we would like to offer a few tips before you bring your Apple device in for service:

 * Depending on the issue, your device may need to be checked in for service and not immediately fixed.

* We cannot replace iPhone displays in-store. Due to the tools involved Apple requests that we ship the iPhone to Apple and have the repair done there. This generally takes 5-6 days.

* If your iPhone needs replacing then it has to be checked in and either Apple will send us a replacement or we have to send it to Apple which generally takes 6 days. We cannot immediately replace (swap) iPhones.

* Please have a backup of your data for bringing anything in for service.

* If your iPhone is experiencing a software issue rather than a hardware issue then we can address most of these issues starting at $29. Sometimes a restore is required which will erase all data on an iPhone.

We will make every effort to assist you in any way we can. Please do not hesitate to call us at 309-663-5200 if you have any other questions.

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